PEM are a UK company with a global customer base, we have a highly technically skilled and customer focused service and repair team.
Servicing and Repairing your Rogowski Current Probe
At PEM, we are committed to ensuring that your equipment performs reliably over its lifetime, supporting critical applications in power electronics and electrical engineering. Our repair services are carried out by our expert team at our dedicated laboratory in the UK where we provide a comprehensive service and strive to provide a quick turn-around. Due to the global nature of our customer base we have robust import/export procedures for receiving your probe for servicing or calibration wherever you are in the world.
All servicing and repairs are undertaken by PEM at its premises in the UK. If your PEM Rogowski probe requires recalibration, please see our Calibration service.
Eligibility for Repairs
We pride ourselves on our commitment to long-term customer support. Our repair services typically extend for an average of 10 years from the date of product obsolescence, ensuring that our customers can rely on their probes for an extended period. However, it's important to note that the exact duration of support may vary depending on the specific probe model and the current status of our supply chain at the time of the repair.
In cases where a probe is beyond repair due to age or unavailability of components, our team will recommend a suitable replacement from our current portfolio, ensuring that you can continue your operations with minimal disruption.
Repair Process
To determine if your unit qualifies for repair, please provide the following information to our team at
sales@hongmeirui.com
- Probe model.
- Serial number.
- Brief description of the issue.
Our team will assess your probe’s eligibility and provide further instructions.
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